Online Dispute Resolution

1. EN - Online Dispute Resolution

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

If you`ve had a problem with something you`ve bought online, you can use this site to try to reach an out-of-court settlement. You can only use it if you live in the EU and the trader is based in the EU. 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

***If you order our product and have any problems please contact us before leaving negative feedback. We are here to make you happy and we will remedy any and all product problems to achieve that goal!***

2. HR - Internetsko rješavanje sporova

Ako imate problem s nečim što ste kupili na internetu, putem ovog web-mjesta možete pokušati postići izvansudsku nagodbu. Ovim web-mjestom možete se koristiti samo ako živite u EU-u.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage